Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Tuition Assistance
Employee Discounts
Job Description
AC Hotel Lansing is a vibrant, modern hotel that masterfully blends contemporary design with European-inspired hospitality. Situated in the thriving city of Lansing, this hotel is part of the distinguished Concord Hospitality group, known for its commitment to quality, integrity, community, profitability, and fun. The AC Hotel brand offers a stylish and sophisticated environment tailored to meet the needs of modern travelers, providing a seamless blend of comfort, convenience, and excellent service. At AC Hotel Lansing, every detail matters, from the sleek lobby aesthetic to the carefully curated guest experiences that ensure memorable stays for visitors. This establishment values its... Show More
Job Requirements
- At least 1 year of hotel front desk experience
- Ability to lead and motivate a team
- Strong organizational skills
- Effective communication skills
- Availability to work flexible hours including nights, weekends, and holidays
- Commitment to uphold brand standards
- Attention to detail
Job Qualifications
- Hotel front desk experience
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to handle multiple tasks efficiently
- Knowledge of front desk software and reservation systems
- Familiarity with hotel operations and policies
- High school diploma or equivalent
Job Duties
- Deliver exceptional service to every guest, every time
- Oversee check-in/check-out processes with efficiency and warmth
- Manage reservations, special requests, and room blocks like a pro
- Maintain a thorough knowledge of our property, amenities, and selling strategies
- Support yield management efforts alongside the AGM and GM
- Ensure the lobby and front desk area reflect the sleek, polished AC aesthetic
- Uphold safety, security, and emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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