Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The hiring establishment is a hotel committed to providing exemplary hospitality services to all its guests. As a notable player in the hospitality industry, the hotel prides itself on its welcoming atmosphere, dedicated staff, and commitment to guest satisfaction. The hotel offers a wide range of amenities and services designed to cater to both leisure and business travelers, ensuring each guest's stay is comfortable, memorable, and meets their individual needs.
The Guest Service Supervisor role is pivotal in maintaining the high standards of guest service expected at the hotel. This position involves overseeing the front office staff, ensuring smooth day-to-da... Show More
The Guest Service Supervisor role is pivotal in maintaining the high standards of guest service expected at the hotel. This position involves overseeing the front office staff, ensuring smooth day-to-da... Show More
Job Requirements
- Ability to stand during entire shift
- Long hours sometimes required
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
- Ability to convey information and ideas clearly
- Must maintain composure under pressure
Job Qualifications
- High school diploma or equivalent preferred
- Experience in a hotel or related field preferred
Job Duties
- Able to make reasonable and professional decisions
- Accurately manage cash drawer and credit card system
- Communicate pertinent shift information to the next shift and direct supervisor
- Assist and guide the front office staff through their daily duties and responsibilities
- Train front office staff as designated and outlined in the front office training procedures
- Maintain a positive work environment
- Check guests in and out of the hotel in a courteous and pleasant manner
- Offer assistance to the individual needs and requests of all guests
- Provide information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions, making reservations as needed
- Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
- Operate phone system in a fast-paced environment
- Adhere to company core values and mission statement, lead by example
- Work in a safe and conscientious manner and ensure department staff work safely
- Adhere to all safety policies and procedures
- Maintain a clean and safe working environment at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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