Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Our esteemed lodge, renowned for its exceptional hospitality and commitment to guest satisfaction, is seeking a dedicated and skilled Front Desk Supervisor to join our dynamic team. Our establishment provides a unique lodging experience with a blend of comfort, professionalism, and personalized service that sets us apart in the industry. We pride ourselves on maintaining an inviting atmosphere where every guest feels valued, creating memorable stays through attentive care and efficient service. As a lodge focused on both comfort and efficiency, we understand that the front desk serves as the critical hub for guest interaction and operational coordination, making the... Show More
Job Requirements
- high school diploma or equivalent
- at least 2 years of front desk experience in hotel or remote camp setting
- proficiency with computer systems and microsoft office
- experience with hotel management programs
- bilingual in spanish and english
- strong organizational and communication skills
- ability to work various shifts including overnight
- customer service orientation
Job Qualifications
- proficient in microsoft office
- experience with innfinity preferred or any hotel management software required
- minimum 2 years experience working at front desk in hotel or remote camp environment
- detail-oriented
- professional, friendly and positive attitude
- ability to work independently and as part of a team
- very proficient in spanish and english languages
- excellent organizational and time management skills
- skilled problem solver
Job Duties
- coordinate with lodge manager to execute all front desk assignments
- provide direct supervisory support to front desk team
- become an expert in Innfinity property management system and train team members
- process reservations and requests accurately
- handle internal and external reservation bookings
- respond promptly to phone and in-person guest inquiries with professionalism
- develop and implement procedures to ensure high customer service standards
- support and lead the team in both technical and interpersonal matters
- meet tight deadlines for emails, telephone inquiries and guest requests
- work rotating shifts including mornings, afternoons, evenings and overnight
- perform duties in a fast-paced and occasionally stressful environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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