Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
competitive salary
Paid Time Off
Free parking
FREE daily meal
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
wellness programs
Hotel and travel discounts
Retirement/401k benefits
Education and professional development
Job Description
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. With over 30 years of experience in the hospitality industry, WHG has established itself as one of the region's top hospitality companies by combining entrepreneurial spirit with operational excellence. Their commitment to innovation, operational detail, and uncompromised guest satisfaction ensures that their properties consistently deliver exceptional experiences to their guests. WHG cultivates talent from within, fostering a supportive and inclusive culture where team members can thrive and grow professionally. As an equal opportunity employer, WHG embraces diversity and is... Show More
Job Requirements
- Associate degree or equivalent experience
- Minimum two years of customer contact and supervisory experience in the hospitality industry
- Knowledge/experience with property management systems (PMS)
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to manage budgets and work within financial constraints
- Proficiency in front office computer systems
- Professional and positive attitude
- Punctuality and adherence to scheduled work hours
- Ability to perform special projects as assigned
Job Qualifications
- Knowledge/experience with property management systems (PMS)
- Associate degree or equivalent experience
- Minimum two years of customer contact and supervisory experience in the hospitality industry
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to manage budgets and work within financial constraints
- Proficiency in using front office computer systems
- Professional attitude and reliability
- Ability to work in a fast-paced, guest-focused environment
Job Duties
- Train, cross-train, and retrain all front office personnel
- Participate in the selection of front office personnel
- Schedule the front office staff
- Supervise workload during shifts
- Evaluate the job performance of each front office employee
- Maintain working relationships and communicate with all departments
- Maintain master key control
- Verify that accurate room status information is maintained and properly communicated
- Resolve guest problems quickly, efficiently, and courteously
- Update group information, maintain, monitor, and prepare group requirements, relay information to appropriate personnel
- Review and complete credit limit report
- Work within the allocated budget for the front office
- Receive information from the previous shift manager and pass on pertinent details to the oncoming Supervisor
- Check cashiers in and out and verify banks and deposits at the end of each shift
- Enforce all cash-handling, check-cashing, and credit policies
- Prepare performance reports related to front office
- Ensure implementation of all hotel policies and house rules
- Operate all aspects of Front Office computer system
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, supervisors, and other employees
- Monitor all V.I.P. guests and requests
- Maintain required pars of all front office and stationary supplies
- On time and at work when scheduled and in proper uniform
- Perform special projects and other responsibilities as assigned
- Consistent professional and positive attitude and actions when communicating with guests and associates
- Ensure maintenance problems are promptly reported through proper channels
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned
- Check with Supervisor before leaving work area for any reason
- Any other tasks/duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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