Front Desk Supervisor

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Wellness Support

life and disability coverage

Savings accounts

tuition aid

Travel and lodging perks

Job Description

Stonebridge Hotels and Resorts is a well-established hospitality company known for its commitment to providing exceptional service and memorable guest experiences. Operating numerous hotels across the United States, Stonebridge prides itself on fostering a welcoming environment for both guests and employees. The company values quality, accountability, and innovation, making it a dynamic and attractive employer within the hotel and resort industry.

The role of Guest Services Supervisor based in Watertown, Massachusetts, is a vital position within the front office team, supporting the Guest Service Manager to ensure smooth, professional, and efficient service delivery to all guests. This employment opportunity ... Show More

Job Requirements

Bachelor's degree from four-year college or university
One to two years related experience and/or training
Equivalent combination of education and experience
Must have flexibility to work nights and weekends
Must be able to read and write fluent English
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to interpret and perform basic computer and POS system functions
Knowledge of Outlook, Word and Excel

Job Qualifications

Must have flexibility to work nights and weekends
Must be able to read and write fluent English
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to interpret and perform basic computer and POS system functions
Knowledge of Outlook, Word and Excel

Job Duties

Work with Assistant General Manager to train and monitor front office staff
Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution
Communicates with the Engineering Department regarding any maintenance requests from the guests
Communicates with the Housekeeping Department regarding guest rooms and requests
Has complete working knowledge of software system, including all daily transactions and those which are not performed often
Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel
Knows how and where to post all charges
Handles checks and credit cards received from the guests for payment of hotel charges
Knows all room rates
Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
Maintains high standards of personal appearance and grooming, which include compliance with the dress code
Performs any other duties as requested by supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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