Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Hilton Garden Inn Memphis Downtown Beale Street is a prominent hotel situated in the heart of Memphis' bustling entertainment district, known for its vibrant atmosphere and rich cultural heritage. This location offers guests easy access to the city's famous Beale Street, renowned for its live music, dining, and nightlife. As part of the Hilton Garden Inn brand, the hotel commits to delivering exceptional hospitality and comfort, catering to both business and leisure travelers. Known for its modern amenities, friendly service, and central location, Hilton Garden Inn Memphis Downtown Beale Street provides an inviting environment where guests can enjoy a memorable... Show More
Job Requirements
- High school graduate or general education degree (GED)
- Two to three years of supervisory experience preferred, with at least one year experience at the front desk
- Basic computer skills
- Ability to work a full-time schedule
- Strong customer service orientation
- Good organizational and multitasking abilities
- Ability to remain calm under pressure
Job Qualifications
- High school graduate or general education degree (GED)
- Two to three years of supervisory experience preferred, with at least one year experience at the front desk
- Basic computer skills
- Strong communication and interpersonal skills
- Ability to handle guest complaints professionally and efficiently
- Knowledge of hotel front desk operations and procedures
- Experience in training and supervising staff
- Familiarity with hotel emergency procedures
Job Duties
- Greet, register, and assign rooms to guests of hotels
- Verify customers' credit and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Plan, schedule or supervise the work of other employees
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's
- Assists in training of new associates and maintains constant training of agents as cashiers
- Ensures all members of the staff are completely familiar with all hotel emergency procedures
- Works with desk agents to balance at end of shift and ensures completion of shift checklist
- Smiles and greets all guests immediately in a gracious and professional manner
- handles all guest questions and problems within empowerment guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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