Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee training and development
Employee Discounts
Life insurance
Job Description
Our client is a distinguished hotel company known for delivering exceptional hospitality services and maintaining high standards of guest satisfaction. This establishment operates in a luxury hotel environment, combining comfort, elegance, and personalized attention to create memorable experiences for all guests. The company prides itself on its commitment to superior service, engaging guest interactions, and a supportive work culture that encourages team collaboration and professional growth.
The Front Desk and Bell Desk Supervisor role is a critical leadership position within the hotel operations team. This role is responsible for overseeing the daily activities of the front desk and bell de... Show More
The Front Desk and Bell Desk Supervisor role is a critical leadership position within the hotel operations team. This role is responsible for overseeing the daily activities of the front desk and bell de... Show More
Job Requirements
- High school diploma or general education degree (GED) preferred
- Some college education preferred
- Minimum of two years experience in hotel operations
- Experience in supervisory or managerial roles preferred
- Proficient accuracy in basic computer literacy required
- Must possess excellent communication skills
- Must possess excellent organizational skills
- Ability to read, analyze, and interpret documents
- Ability to write reports and memos
- Ability to communicate effectively with employees and guests
- Must hold a Level 4 Gaming License
- Ability to perform physical tasks including standing, walking, sitting, and using hands
- Ability to work in a moderate noise and smoky casino environment
Job Qualifications
- High school diploma or GED preferred
- Some college education preferred
- Two years of hotel experience required
- Progressive supervisory or managerial experience preferred
- Proficient accuracy in basic computer literacy
- Excellent communication skills
- Excellent organizational skills
- Ability to read, analyze and interpret policy and procedure manuals
- Ability to write effective reports and memos
- Ability to communicate effectively in various group settings
- Ability to add, subtract, multiply, and divide
- Ability to compute rate, ratio and percent
- Ability to apply common sense reasoning
Job Duties
- Maintain a working knowledge of the property and nearby events to advise guests
- Guide and support front desk and bell desk employees in performing duties
- Maintain thorough knowledge of departmental procedures and assist in hotel operations administration
- Handle all guest requests promptly and courteously
- Post charges to guest accounts and make adjustments as necessary
- Ensure maximum service level and guest satisfaction
- Supervise all front desk agents and bell staff activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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