Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
DoubleTree Baton Rouge, part of the Crestline Hotels & Resorts family, is renowned for offering exceptional hospitality services that make every guest feel welcome and valued. As a leading hotel establishment located in Baton Rouge, the hotel is committed to providing top-tier accommodations, comfort, and customer service to travelers from all around the globe. This reputable hotel celebrates diversity and inclusive hiring practices, fostering a work environment where professionalism and employee growth are deeply valued. Known for its welcoming ambiance, modern amenities, and strategic location, DoubleTree Baton Rouge caters to business and leisure guests alike, ensuring memorable stays through attentive... Show More
Job Requirements
- High school graduate or general education degree (GED)
- Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk
- Basic computer skills required
Job Qualifications
- High school graduate or general education degree (GED)
- Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk
- Basic computer skills required
Job Duties
- Greet, register, and assign rooms to guests of hotels
- Verify customers' credit and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Plan, schedule or supervise the work of other employees
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOPs
- Assists in training of new associates and maintains constant training of agents as cashiers
- Ensures all members of the staff are completely familiar with all hotel emergency procedures
- Works with desk agents to balance at end of shift and ensures completion of shift checklist
- Smiles and greets all guests immediately in a gracious and professional manner
- handles all guest questions and problems within empowerment guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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