Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished company known for its fully integrated hospitality services, focusing strongly on outstanding client service. As a leader in the hospitality industry, Driftwood prides itself on having a team comprised of the best talent across every employee, position, and property it manages. The company culture is built on empowering associates to take initiative, be proactive, and contribute decisively to the success of their respective hotels with well-defined strategies and clear objectives. This inclusive and supportive environment encourages innovation, high performance, and guest-centered excellence, enabling employees to thrive and develop professionally within the fast-paced hospitality sector.Show More
Job Requirements
- High school diploma or equivalent
- minimum of two years' combined front desk and supervisory experience in a hotel environment
- strong leadership skills
- excellent verbal and written communication in English
- ability to handle guest complaints professionally
- proficiency in Microsoft Office and property management systems
- physical ability to stand for long periods and lift up to 25 pounds
- ability to work varied shifts in a 24/7 operation
- willingness to act as Manager on Duty when needed
Job Qualifications
- High school diploma or equivalent required
- a four-year degree or equivalent hospitality experience preferred
- minimum of two years' combined front desk and supervisory experience in a hotel environment
- strong leadership and interpersonal skills with the ability to motivate and coach team members
- excellent English communication skills, both written and verbal
- a second language is a plus
- ability to defuse tense situations with professionalism, patience, and diplomacy
- proficient in Microsoft Office (Word, Excel) and hotel property management systems (PMS/CRM)
- knowledge of general hotel operations and guest service standards
Job Duties
- Supervise and lead the Front Desk team to ensure smooth, efficient, and guest-focused operations
- greet and assist guests with check-in, check-out, inquiries, and special requests using clear communication and positive guest engagement
- assign daily tasks, train team members, observe performance, and provide coaching and feedback
- complete the registration process by inputting and verifying guest information, assigning rooms, issuing keys, and processing payments
- handle cash and credit card transactions, balance assigned bank, and post charges accurately using property management systems
- answer phones professionally, take and deliver messages, and assist guests with retrieving mail and packages
- resolve guest issues and complaints calmly and professionally, using good judgment and offering solutions, including revenue allowances when necessary
- coordinate group arrivals and special guest needs, prepare pre-arrival packets, and manage third-party reservations
- train new front desk agents in operational procedures, hotel systems, and brand standards
- monitor completion of training modules
- track and reinforce employee time and attendance
- recommend corrective actions when appropriate
- maintain compliance with safety, security, and emergency procedures
- act as Manager on Duty when assigned
- assist with Night Audit and PBX duties when needed
- maintain a clean and organized front desk and lobby area
- ensure all team members are well-groomed and in uniform
- perform any other related duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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