Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Cross training
Advancement opportunities
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
flexible savings account
401k plan
Life insurance
long term disability insurance
accident insurance
Hospital Indemnity insurance
critical illness insurance
Paid Time Off
Employee Discounts
Tuition Reimbursement
Employee assistance program
Job Description
The Grand America Hotel and Resort in Cheyenne, Wyoming, stands as the premier destination for travelers seeking luxury, comfort, and exceptional service. Known for its diverse, equal, and family-oriented team, this esteemed hotel offers an enriching work environment tailored to support professional growth and personal well-being. The Grand America is celebrated not only for its spectacular accommodations and amenities but also for its unwavering commitment to employee satisfaction through comprehensive benefits and career advancement opportunities. The resort prioritizes cross-training to ensure employees can expand their skill sets and pursue upward mobility within the organization. Full-time employees enjoy a robust benefits... Show More
Job Requirements
- high school diploma or equivalent
- 1+ years of property management software experience
- strong communication skills
- ability to handle stressful situations diplomatically
- proficiency in English
- experience in guest services
- knowledge of hotel operations
- ability to work independently
- excellent organizational skills
Job Qualifications
- 1+ years of property management software experience (Opera preferred)
- experience with forecasting for operations
- must have total understanding of all hotel front office procedures
- knowledge of guest services and hotel services, policies or operations
- must be fluent in oral and written English
- must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Job Duties
- Proficient in all front office duties and responsibilities including front desk operations: guest arrival and departure, proficient billing skills, guest resolution, employee satisfaction, and camaraderie with hotel leadership
- guest relations: primary telephone contact center for general hotel questions, in-house guests, and internal departments including the dispatch center for housekeeping, engineering, food and beverage reservations, and event reservations
- ability to understand and manage hotel room inventory to maximize revenue
- providing training to both new and continuous employees
- motivate team members to participate in upsell procedures and grow room revenue and overall hotel revenue
- train and uphold Grand America service standards in conjunction with Forbes 5 star service standards
- organizational and time management skills
- ability to prioritize work assignments
- ability to work under minimal direction
- may include assisting with all essential front of house duties and responsibilities including assisting bell and concierge team, business center, self parking
- cashier duties and upselling in the gift shop as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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