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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
The position is for a supervisory role in the front office of a hotel or similar hospitality establishment. The establishment values excellent guest service, effective communication, and a strong team environment. This role is pivotal to ensuring smooth front office operations, ranging from guest check-in and check-out procedures, managing guest accounts and concerns, to overseeing the front office staff and their performance. The company likely operates in a dynamic, guest-oriented setting that requires flexibility, attentiveness, and strong organizational skills. This supervisory position involves interacting closely with guests and team members to uphold high standards of service quality and operational efficiency.Show More
Job Requirements
- Minimum 1-2 years of experience in hotel operation preferred
- Previous supervisory experience preferred
- Proficient with Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher, and Outlook
- Ability to complete complex reading, writing, math, and task completion
- Strong clerical, compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, decision making skills
- Flexible to work all shifts including holidays, nights, and weekend hours
- Must be a minimum of 21 years of age
- Must obtain and maintain appropriate licensing with Alcohol Awareness Card
- Physical ability to frequently sit and stand, occasionally walk and reach overhead
- Ability to push/pull 10 lbs occasionally
- Constant use of vision including distance, depth perception, field of vision, and color vision
- Work performed indoors in moderate noise environment
- May be exposed to secondhand smoke
- Reasonable accommodations available for disabilities
Job Qualifications
- Minimum 1-2 years of experience in hotel operation preferred
- Previous supervisory experience preferred
- Proficient in Microsoft Office products: Project, Word, Excel, Power Point, Publisher and Outlook
- Strong clerical, compiling, analyzing, supervising, instructing skills
- Ability to follow instructions, influence others, memorization, problem solving, independent judgment, and decision making
- Flexible to work all shifts including holidays, nights, and weekend hours
- Must be at least 21 years of age
- Must obtain and maintain appropriate licensing with Alcohol Awareness Card
Job Duties
- Register guests by inputting information into the computer and assigning them rooms
- Settle and check out guest's accounts by inputting method of payment into computer and releasing room
- Maintain excellent guest service and team member relations through effective communication and by following company guidelines
- Supervise staff to ensure job duties/breaks promote the overall operation of the Front Office
- Handle all front office team members and guest concerns in a professional manner
- Evaluate staff performance
- Answer calls and process requests from guests
- Make follow-up calls to maintain proper communications with guests, departmental staff and management staff
- Assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries
- Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone
- Prepare and organize reports for tracking rebates, lost phone calls, agent up-sells, night occupancy reports, etc
- Post and balance room charges to guest's accounts to keep these accounts current and correct at all times
- Research and correct disputed room charges by use of various reports and master accounts to correct any improper postings to guest's accounts
- Monitor staff behavior, direct breaks and direct job functions to expedite check-in/out and baggage handling procedures
- Direct staff in proper job functions and proper guest interaction
- Any other duties as assigned within the scope of this position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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