Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Training and Development
Retirement Plan
Job Description
This opportunity is with a well-established hotel known for its commitment to excellent guest service and operational excellence in the hospitality industry. The hotel operates as a premier destination providing comfortable accommodations and outstanding services to travelers and business professionals. It maintains a vibrant and professional work environment where teamwork and communication are highly valued. The establishment prides itself on upholding high standards that ensure guests receive a welcoming and efficient hospitality experience during their stay.
The role available is a Front Office Supervisor position, offering a dynamic and integral part in the hotel's daily operations. This is a f... Show More
The role available is a Front Office Supervisor position, offering a dynamic and integral part in the hotel's daily operations. This is a f... Show More
Job Requirements
- Minimum 1-2 years of experience in hotel operation preferred
- previous supervisory experience preferred
- must obtain and maintain appropriate licensing with Alcohol Awareness Card
- flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- must be a minimum of 21 years of age
- ability to perform physical demands including frequently sitting and standing, occasionally walking and reaching overhead, push/pull 10lbs or less occasionally, constant repetitive use of both hands, use of vision abilities including distance, depth perception, field of vision, and color vision
Job Qualifications
- Minimum 1-2 years of experience in hotel operation preferred
- previous supervisory experience preferred
- proficient in Microsoft Office Products including Project, Word, Excel, PowerPoint, Publisher and Outlook
- ability of complex reading, writing, math, and task completion skills
- possess clerical, compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making skills
- flexible to work all shifts including holidays, nights, and weekend hours
- must be a minimum of 21 years of age
Job Duties
- Register guests by inputting information into the computer and assigning them rooms
- settle and check out guest’s accounts by inputting method of payment into computer and releasing room
- maintain excellent guest service and team member relations through effective communication and by following company guidelines
- supervise staff to ensure job duties and breaks promote the overall operation of the front office
- handle all front office team members and guest concerns in a professional manner
- evaluate staff performance
- answer calls and process requests from guests
- make follow-up calls to maintain proper communications with guests, departmental staff and management staff
- assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries
- assist guests with questions or problems they may have regarding their room or account in person or on the telephone
- prepare and organize reports for tracking rebates, lost phone calls, agent up-sells, night occupancy reports, etc
- post and balance room charges to guest’s accounts to keep these accounts current and correct at all times
- research and correct disputed room charges by use of various reports and master accounts to correct any improper postings to guest’s accounts
- monitor staff behavior, direct breaks and direct job functions to expedite check-in and check-out and baggage handling procedures
- direct staff in proper job functions and proper guest interaction
- any other duties as assigned within the scope of this position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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