Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Benefits
Health Insurance
401(k) matching
Paid Time Off
Annual performance bonus
Medical Coverage
wellness programs
Dental Insurance
Job Description
PENN Entertainment is a leading company operating in the entertainment and hospitality industry, known for its dedication to delivering exceptional experiences to guests while fostering a dynamic and supportive workplace. PENN Entertainment stands out as a trusted name that actively encourages a vibrant and fun workplace culture, where employees are motivated by enthusiasm and passion for what they do. This company prides itself on being a place where career growth and personal development are strongly supported, offering numerous opportunities for employees to thrive and advance in their professions. With a comprehensive Total Rewards package, including competitive base salary, wellness programs... Show More
Job Requirements
- Must be at least 21 years of age
- Associates Degree (A.A.) in hotel, tourism, or hospitality or related field or one to two years related experience and/or training or equivalent combination of education and experience
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions
- Ability to interact with guests, staff and colleagues and resolve problems and conflicts diplomatically
- Proficient in Microsoft applications (Excel, Word, and Outlook)
- Ability to add, subtract, multiply and divide
- Knowledge of hotel system software
- Ability to read and interpret documents in English
- Ability to communicate verbally and in writing in English
- Ability to qualify for licenses and permits required by federal, state and local regulations
- Must successfully complete TIPS training
- Ability to stand, handle objects, reach, talk, hear, and have specific vision abilities
- Ability to lift and move up to 50 pounds
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance
Job Qualifications
- Associates Degree (A.A.) in hotel, tourism, or hospitality or related field
- One to two years related experience and/or training or equivalent combination of education and experience
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to interact with guests, staff and colleagues and resolve problems and conflicts diplomatically
- Proficient in Microsoft applications (Excel, Word, and Outlook)
- Ability to perform basic mathematical operations and interpret data
- Knowledge of hotel system software
- Ability to read and interpret documents in English
- Ability to communicate verbally and in writing in English
- Ability to qualify for licenses and permits required by regulations
- Completion of TIPS training
Job Duties
- Provide guidance and daily supervision to staff in the department
- Support and administer operational goals and monitor achievement of performance and profit objectives
- Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction
- Support compliance to departmental budgets
- Enthusiastically support, promote, and demonstrate superior customer service according to department and company standards
- Ensure team provides high level of quality service standards
- Comply with all regulatory requirements within area of responsibility
- Answer inquiries pertaining to hotel policies and services and resolve guests' complaints
- Support Front Desk team members with tasks as needed
- Adhere to operational goals
- Work toward operational goals and monitor achievement of performance objectives
- Protect and preserve assets of the company
- Ensure compliance with all regulatory requirements and report potential issues to management
- Maintain strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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