Job Overview
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
The hiring establishment is a dynamic hotel operating in the hospitality industry, dedicated to delivering exceptional service to its guests. With an emphasis on comfort, efficiency, and a memorable stay, the hotel prides itself on maintaining high standards in customer service and operational excellence. Established as a reputable accommodation provider, the hotel combines a welcoming atmosphere with professional management to ensure that every guest experiences satisfaction and comfort during their visit. The environment is fast-paced and involves interaction with diverse clientele, requiring employees to be adaptable, attentive, and professional at all times.
The role of Front Office Supervisor ... Show More
The role of Front Office Supervisor ... Show More
Job Requirements
- Must be a minimum of 18 years of age
- flexible to work all shifts including holidays, nights and weekends
- high school diploma or GED required
- minimum 1-2 years of experience in hotel operations preferred
- previous supervisory experience preferred
- proficiency in Microsoft Office products
- ability to maintain physical stamina to work under pressure in a fast-paced casino environment
- ability to sit, stand, walk and move through all areas of the casino
- ability to speak, hear and use hands to finger, handle or feel
- ability to occasionally lift and/or move up to 25 pounds
- ability to accommodate exposure to smoke-filled environment and loud noise
- exceptional communication and interpersonal skills
- excellent time management and organizational skills
- ability to solve problems and follow instructions
Job Qualifications
- High School Diploma or GED
- minimum 1-2 years of experience in hotel operation preferred
- previous supervisory experience preferred
- exceptional oral and written communication skills
- strong interpersonal skills
- attention to detail
- engaging presentation skills
- ability to accurately perform mathematical calculations
- excellent time management, problem solving and organizational skills
- proficiency in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher and Outlook
- flexible to work all shifts including holidays, nights, and weekends
- ability to listen and respond to guest inquiries professionally
- ability to effectively present information and respond to questions
- ability to follow instructions in various formats
- knowledge and skills to provide guidance and direction to guests and staff
- strong customer service orientation
Job Duties
- Register guests by inputting information into computer and assigning them rooms
- settle and checkout guest’s accounts by inputting method of payment into computer and releasing room
- maintain excellent guest service/employee relations through effective communication and by following company guidelines
- supervise staff to ensure job duties/breaks promote the overall operation of the Front Office
- handle all front office employee and guest concerns in a professional manner
- evaluate staff performance
- answer calls and process requests from guests
- make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff
- assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries
- prepare and organize reports for tracking rebates, lost phone calls, agent up-sells, night occupancy reports, etc
- post and balance room charges to guest’s accounts in order to keep these accounts current and correct at all times
- research and correct disputed room charges by use of various reports and master accounts to correct any improper postings to guest’s accounts
- monitor staff behavior, direct breaks and direct job functions to expedite check-in/out and baggage handling procedures
- direct staff in proper job functions and proper guest interaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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