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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Weekend Shifts
Job Description
Voss Salon is a distinguished luxury salon known for its commitment to exceptional guest experiences and high standards of service within the beauty industry. The salon focuses on providing a welcoming, upscale environment where guests can relax and enjoy personalized beauty treatments delivered by expert stylists. Voss Salon stands out as a leader in the salon market by emphasizing relationship building, guest satisfaction, and comprehensive service offerings that include hair care, retail products, and membership opportunities. The salon environment is dynamic and guest-focused, offering an employment experience rooted in luxury, professionalism, and continuous growth.
The Front Desk role ... Show More
The Front Desk role ... Show More
Job Requirements
- Authorization to work in the United States
- Previous customer service experience
- Ability to stand for extended periods
- Ability to lift up to 25 lbs
- Availability Tuesday, Wednesday, Thursday, Friday 2:30 PM - 8:00 PM and Saturday 11:30 AM - 6:00 PM
- Comfortable working in a fast-paced, luxury salon environment
- Strong communication skills
- Organizational skills
- Growth mindset
Job Qualifications
- Friendly, confident, and professional communication style
- Strong interest in hospitality, beauty, or luxury service environments
- Comfortable making recommendations and guiding guest conversations
- Ability to multitask and stay organized in a fast-paced setting
- Previous customer service experience required
- salon or retail experience preferred
- Cosmetology students are encouraged to apply
Job Duties
- Welcome guests with warmth and professionalism, creating a confident first impression
- Guide guests through check-in and checkout while maintaining a calm, luxury environment
- Build genuine connections through conversation, personalization, and thoughtful service
- Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout
- Confidently recommend retail products, memberships, gift cards, and future services when appropriate
- Proactively encourage prebooking and assist guests in securing their next visit
- Follow up with guests who choose to book later to help maintain strong retention
- Manage appointment scheduling using salon software while optimizing stylist availability
- Monitor stylist availability and help fill openings through proactive outreach
- Assist in minimizing cancellations and maintaining strong booking flow
- Maintain an organized, professional front desk and retail area
- Salon upkeep, merchandising, and inventory presentation
- Use salon software efficiently for booking, payments, and guest notes
- Work closely with stylists and leadership to deliver a seamless luxury guest experience
- Communicate clearly about guest needs, opportunities, and service flow
- Contribute to a positive team culture focused on growth, accountability, and support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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