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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
travel privileges
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for its commitment to excellence, innovation, and customer satisfaction for over 100 years. With a diverse portfolio that includes luxurious full-service hotels, resorts, extended-stay suites, and mid-priced hotels, Hilton has built an impeccable reputation for delivering exceptional guest experiences worldwide. The company prides itself on upholding its core values of hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency, all of which contribute to its enduring success and respected standing in the lodging sector. Hilton’s rich heritage is driven by a vision to spread the light and warmth... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience in hospitality or customer service
- prior supervisory experience preferred
- excellent communication skills
- ability to handle guest complaints effectively
- strong organizational skills
- availability to work flexible hours including weekends and holidays
Job Qualifications
- Previous experience in a supervisory or leadership role in hospitality
- strong interpersonal and communication skills
- excellent problem-solving abilities
- customer service oriented
- ability to manage and motivate a team
- familiarity with front desk operations and hotel management software
- high school diploma or equivalent
Job Duties
- Oversees front desk operations
- provides guest service, guidance and leadership to ensure consistent customer service is provided
- assigns and instructs team members in details of work
- monitors lobby traffic to make staffing adjustments accordingly
- resolves customer complaints
- embraces curiosity, creativity, and experimentation to improve and advance products and services
- demonstrates key attributes including quality, productivity, dependability, customer focus, and adaptability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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