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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
This opportunity is with a reputable hotel renowned for its commitment to exceptional guest service and hospitality. As a leader in the hospitality industry, the hotel prides itself on offering guests a welcoming and comfortable environment that upholds the highest standards of quality and professionalism. Operating within a vibrant and dynamic environment, this hotel focuses on providing superior services that enhance the overall guest experience, ensuring that every visitor feels valued and cared for throughout their stay.
The Guest Service Associate role is crucial in maintaining the hotel’s high standards of customer service. This position is responsible for creati... Show More
The Guest Service Associate role is crucial in maintaining the hotel’s high standards of customer service. This position is responsible for creati... Show More
Job Requirements
- Well-groomed and professional appearance
- effective communication skills
- good listener
- empathetic and tolerant
- rational, prudent, and practical
- ability to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- ability to stand for eight hours, bend, stretch, and reach
- flexible work schedule including occasional holidays, weekends, and evenings
- ability to push or pull 60 pounds and lift or carry 30 pounds
Job Qualifications
- Minimum one year experience as a guest service associate or in a similar role
- proficiency in using property management systems
- strong communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- basic computer literacy
- effective time management skills
- ability to handle guest complaints professionally
Job Duties
- Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards
- adhere to guidelines and procedures
- execute selling strategies to enhance hotel revenue
- understand and implement the mission statement, values, and culture at all times
- multi-task, remain service-centric and detail-oriented
- communicate with guests and co-workers
- receive and transmit mail, phone, and written messages and relay pertinent information using log books
- manage time effectively
- assist with guest issues with professionalism and hospitable attitude
- operate property management systems to post charges, compute bills, collect payments, and make changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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