Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Sunland RV Resorts, an affiliate of Paydar Properties, has established itself as a premier operator in the recreational vehicle (RV) resort industry since 1986. With a strong presence in the Southwest, particularly California, and expanding operations into Florida and Michigan, Sunland RV Resorts manages ten distinct properties offering more than 2,500 RV sites. These sites include rentals, lot ownership options, and eco-cottages, catering to a diverse clientele seeking high-quality accommodations in a friendly and scenic environment. As a leading brand in the RV travel sector, Sunland RV Resorts is dedicated to advancing the industry by focusing on superior resort development,... Show More
Job Requirements
- Associates degree or higher required
- must be available on weekends and holidays
- minimum travel – travel between resorts to cover shifts and/or events
- must possess a valid driver’s license and be insurable
- minimum of 2 years customer service, administrative and hospitality experience
- strong telephone and customer service skills
- good problem-solving skills
- professional appearance
- intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
- previous experience using reservation software, a plus
- RV resort office or hotel front desk experience, a plus
- bi-lingual, a plus
Job Qualifications
- Associates degree or higher
- minimum of 2 years customer service, administrative and hospitality experience
- strong telephone and customer service skills
- good problem-solving skills
- professional appearance
- intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
- previous experience using reservation software is a plus
- RV resort office or hotel front desk experience is a plus
- bi-lingual is a plus
Job Duties
- Field incoming web chats and phone calls
- guide incoming callers through the reservation process
- up-sell the property with sales scripts and in-depth resort knowledge
- meet and/or exceed targeted call ratios, occupancy goals, and revenue creation on a daily, weekly and monthly basis
- work with existing guests to obtain new customers through referral programs
- maximize sales by extending the stays of customers, up-selling to premier site types, reserving future bookings, and selling cottage/villa vacations
- greet and establish rapport with guests
- field resort comments, suggestions, and complaints
- check guests in and out for their reservations
- assist guests with concierge type services: directions, restaurant recommendations, and preferred service providers
- collect and post security deposits, rent, or funds for other services
- make collection calls for site rental payments as directed
- prepare and distribute resort communications such as rule reminders, violation notices, etc
- assist with planning and coordination of guest events and activities within the resort
- support marketing efforts by maintaining mailing lists, responding to inquiries and providing feedback on current promotions
- ability to think on your feet and respond appropriately in a busy environment
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter