Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.30 - $1.00
Work Schedule
Weekend Shifts
Benefits
wellness incentive programs
health and income protection benefits
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
Free Meals
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for delivering world-class experiences to guests across numerous premium destinations. This powerhouse company operates a diverse portfolio of resorts, casinos, and entertainment venues that attract millions of visitors seeking thrilling entertainment, luxury accommodations, and exceptional service. As an industry trailblazer, MGM Resorts is committed to fostering a vibrant work environment that celebrates diversity, excitement, and innovation, making it a sought-after employer for professionals passionate about hospitality and guest engagement. Situated in the heart of Detroit, Michigan, MGM Grand Detroit stands as a shining testament to... Show More
Job Requirements
- High school diploma, GED or equivalent
- Guest service experience
- Strong listening skills
- Comfortable using hotel management software and computer applications
- Ability to work varied shifts including weekends and holidays
Job Qualifications
- Guest service experience
- Strong listening skills to understand guest needs and concerns, ensuring satisfaction and resolving issues promptly
- Comfortable and proficient in using hotel management software (e.g., booking systems, reservation software), computer software (e.g., Outlook, MS Word, Excel) and other front desk technology
- Must have a High School Diploma, GED or equivalent
- Ability to work varied shifts, to include weekends and holidays
Job Duties
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: