Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
This hotel is a reputable establishment committed to providing exceptional guest experiences through professional and efficient hospitality services. Known for its welcoming atmosphere and high standards of customer care, the hotel prioritizes guest satisfaction and strives to maintain an inviting environment across all departments. The hotel industry requires meticulous attention to detail, a focus on guest services, and effective team coordination to ensure smooth operations.
The role of Front Desk Relief Supervisor is a pivotal position within the hotel's front office team. This supervisory role primarily assists the Hotel Shift Manager or Supervisor by overseeing the hotel inventory and provid... Show More
The role of Front Desk Relief Supervisor is a pivotal position within the hotel's front office team. This supervisory role primarily assists the Hotel Shift Manager or Supervisor by overseeing the hotel inventory and provid... Show More
Job Requirements
- High school diploma or G.E.D.
- Minimum of one year Front Desk experience
- Two or more years of customer service experience
- Must be able to work independently and perform well under pressure
Job Qualifications
- High school diploma or G.E.D.
- Minimum of one year Front Desk experience
- Two or more years of customer service experience
- Must be able to work independently and perform well under pressure
Job Duties
- Ensure efficient and professional guest-focused experience during registration, check-out, and over-the-phone interaction
- Support front desk associates in resolving guest challenges/complaints as needed
- Observe front desk associates to ensure that established procedures are followed
- Assist with maximizing revenue with suite upgrades and rate integrity
- Assist on the front line as needed
- Assist in maintaining same day inventory and selling strategies
- Assist with the Hotel Night Audit ensuring it is completed accurately
- Ensure all required reports and forms are completed daily
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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