Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401K Matching
Life insurance
Professional Development
Job Description
Mindful Therapy Group is a specialized service provider dedicated to supporting therapists, psychologists, and nurse practitioners in establishing and maintaining their private practices efficiently. Founded in 2011, this dynamic company focuses on alleviating the operational burdens faced by independent mental health providers by offering comprehensive billing, marketing, and administrative services. Operating across the Pacific Northwest with 19 locations and having partnered with over 2,000 providers, Mindful Therapy Group has positioned itself as a leader in facilitating the growth and success of mental health professionals. The company's commitment lies in empowering these healthcare providers to concentrate on delivering high-quality clinical care... Show More
Job Requirements
- Previous experience in a customer support role
- professional written and verbal communication skills
- strong attention to detail with the ability to multi-task, set priorities, and manage time effectively
- team player mentality with the ability to openly communicate with management
- schedule flexibility to work Tuesday through Saturday, 7 am to 8 pm, including some weekends
Job Qualifications
- Previous experience in a customer support role
- strong written and verbal communication skills
- ability to multitask, prioritize, and manage time effectively
- team player with excellent communication skills
- knowledge of HIPAA guidelines preferred
- experience in technology troubleshooting preferred
- customer service experience in hospitality or restaurant industry is a plus
Job Duties
- Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for complex tasks
- create a warm and welcoming atmosphere for clients using active listening and empathetic communication
- follow check-in procedures ensuring accuracy of client demographics, balance collection, and scheduling
- process a high volume of inbound and outbound communications maintaining client privacy according to HIPAA
- become an expert in provider practice systems including messaging, scheduling, and intake
- provide excellent customer service by responding promptly to client and provider inquiries
- support provider scheduling and technology troubleshooting including patient portal and telehealth assistance
- maintain HIPAA compliance and ensure PHI security
- manage client complaints and escalate when necessary
- assess and recommend process improvements
- maintain a professional, welcoming office environment and promptly address facility needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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