Job Overview
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Job Description
Broadmoor Medical Lodge is a dedicated healthcare facility committed to providing exceptional care and support to its patients and residents. Located in a community-focused environment, Broadmoor Medical Lodge is recognized for its compassionate care teams who are the heart of patient care and recovery. The facility emphasizes a culture of respect, empathy, and professionalism, ensuring that every patient and resident receives attentive and personalized care. The staff members at Broadmoor Medical Lodge are driven by a heartfelt commitment to improving the quality of life for those they serve, focusing on holistic care and operational excellence. The organization values teamwork, integrity,... Show More
Job Requirements
- High school diploma or equivalent
- One year experience in a receptionist, clerical position or successfully completed a secretarial program from an accredited school/college
- Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations
- Interact considerately with personnel, residents, family members, visitors and the general public
- Knowledgeable of administrative practices, procedures and guidelines
- Optimistic demeanor and work harmoniously with other personnel
- Seek out new methods and principles and willing to incorporate them into existing practices
- Adept at word processing, email and spreadsheet applications such as Microsoft Office or equivalent
Job Qualifications
- High school diploma or equivalent
- One year experience in a receptionist, clerical position or successfully completed a secretarial program from an accredited school/college
- Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations
- Interact considerately with personnel, residents, family members, visitors and the general public
- Knowledgeable of administrative practices, procedures and guidelines
- Optimistic demeanor and work harmoniously with other personnel
- Seek out new methods and principles and willing to incorporate them into existing practices
- Adept at word processing, email and spreadsheet applications such as Microsoft Office or equivalent
- One year working in a nursing home environment (preferred)
Job Duties
- Answers telephone and directs caller to correct station
- Refers to nursing home directory to ascertain station
- Takes messages for staff members
- Answers questions of callers according to nursing home policy
- Answers routine correspondence
- Meets and greets all new residents to facility
- Explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- Resolves customer requests, questions and complaints
- Provides information to improve customer service
- Serves as liaison between residents and other departments
- Serves as role model to foster superb customer service
- Completes clerical work for administrative and facility personnel
- Opens, delivers, and forwards mail
- Records appointments and meetings for administrative staff
- Files necessary documents
- Alerts specified individuals and agencies in case of emergencies
- Assembles material for reports and questionnaires
- Updates resident directory including resident’s names, room locations and telephone extensions
- Arranges for service of office equipment
- Other office duties and responsibilities may change or evolve at any time with or without notice
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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