Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible Schedule
Career development opportunities
Job Description
Intuitive Health is a pioneering healthcare company established in 2008 that has revolutionized the ambulatory care landscape in the United States. The company is recognized for introducing the innovative combined emergency room and urgent care model, which has significantly improved accessibility and quality of care for patients. With a focus on creating seamless healthcare experiences, Intuitive Health partners with leading health systems nationwide to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. This hybrid healthcare model not only enhances patient experience but also reduces unnecessary emergency care costs and enables health systems... Show More
Job Requirements
- High school diploma or GED
- Minimum of 1 year of experience in a medical office setting preferred
- Strong verbal and written communication skills
- Ability to multitask and prioritize duties effectively
- Knowledge of health insurance processes and verification
- Proficiency with computer applications such as Word, Excel, and Outlook
- Ability to maintain confidentiality following HIPAA policies
- Physical capability to perform standing, walking, lifting up to 10 pounds, and use of hands
- Ability to work flexible hours and shifts as needed
- Positive and professional demeanor
- Familiarity with general office equipment
- Ability to provide excellent customer service in a healthcare setting
Job Qualifications
- Flexibility
- Communication proficiency
- Collaboration skills
- Patient/client focus
- Technical capacity
- High school diploma or general education degree (GED)
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information to patients and other employees
- Basic math skills including addition, subtraction, multiplication, and division
- Ability to apply common sense to carry out detailed written or oral instructions
- Ability to deal with problems in standardized situations
- Minimum of 1 year of experience in a medical office setting is a plus
- Familiarity with health insurance and insurance verification
- Knowledge and skills regarding general office equipment including telephones, credit card machines, and fax
- Computer literacy including Word, Excel, and Outlook
- Ability to perform multiple tasks simultaneously and prioritize effectively
- Exceptional communication skills and customer service
- Solid work history
Job Duties
- Greet patients in a friendly, courteous, and professional manner in person and over the phone
- Check patients in and out
- Verify benefits and collect copayments, coinsurance, and deductibles
- Assist staff and patients with clerical duties such as copying, scanning, and faxing documents
- Create and maintain patient files
- Screen phone calls and direct them appropriately, take and direct messages
- Provide callers with company information including address, directions, fax numbers, and website
- Confirm all paperwork is filled out correctly
- Maintain cleanliness and presentability of front desk, waiting room, and children’s play area
- Assure a clean work environment including duties such as emptying trash, vacuuming, mopping floors, and cleaning counters
- Encourage a friendly and respectful work environment
- Provide patients and families with a customer-focused, friendly, and reassuring environment
- Follow all HIPAA policies and procedures
- Adhere to all company policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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