Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.25
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match and stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
Job Description
America's Best is a leading brand within National Vision, one of the largest optical retailers in the United States. With a network of over 1000 stores and expanding, America's Best is renowned for combining comprehensive eye care with quality eyewear at affordable prices. Each store provides an excellent customer experience by integrating eye health services and eyewear solutions into one convenient location. The brand's accessibility and commitment to affordable vision care underline its position as a trusted name in optical retail. America's Best strives to ensure that everyone has access to high-quality eye care and eyewear, helping customers see their... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills required
- Strong organizational skills required
- Experience handling multiple phone lines preferred
Job Qualifications
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High School Diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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