Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.00
Work Schedule
Standard Hours
Benefits
401k Retirement Savings
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Educational courses
Job Description
America's Best is a prominent optical retail brand that is part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores across the nation, America's Best uniquely combines both essential aspects of optical care—eyewear and eye care—into a single, comprehensive, and affordable experience. National Vision's mission is deeply rooted in the belief that everyone deserves to see their best to live their best life, and America's Best consistently works to make quality eye care and eyewear more accessible and affordable to its diverse customer base. The company prides itself on providing excellent customer... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills
- Strong organizational skills
- Ability to handle multiple phone lines
- Effective communication skills
- Basic computer proficiency
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day’s appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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