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Front Desk Receptionist - Part Time - Bilingual Spanish
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.90 - $20.47
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match and stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a leading optical retail brand operating under National Vision, which is one of the largest optical retailers in the United States. With over 1,000 stores nationwide and continuing to expand, America's Best delivers a unique combination of eyewear and eye care services, offering customers an excellent experience at affordable prices. The company emphasizes accessibility and affordability in eye care, ensuring everyone has the opportunity to see their best and live their best lives. The brand has built a strong reputation for quality service and value, making it a trusted name in the optical industry. For more information,... Show More
Job Requirements
- High school diploma or equivalent
- Fluent in reading and speaking both English and Spanish
- Strong customer service skills
- Strong organizational skills
- Experience handling multiple phone lines preferred
- 0-2 years related experience or training preferred
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High School Diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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