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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $16.50
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a prominent retail brand under National Vision, one of the largest optical retailers in the United States, boasting over 1,000 stores nationwide and continuing to expand. America's Best combines premium eyewear and eye care services in a single location, providing an excellent experience to customers at a low and affordable price. The company is committed to helping people see clearly and improving their quality of life by making eye care and eyewear both affordable and accessible. The brand has established a firm presence across the country, with stores serving diverse communities, providing reliable and efficient vision care... Show More
Job Requirements
- High School Diploma or equivalent
- Fluent in reading and speaking both English and Spanish
- Strong customer service skills required
- Strong organizational skills required
- Experience handling multiple phone lines preferred
- 0-2 years related experience or training preferred
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High School Diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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