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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $16.25
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States, with an expanding network of over 1,000 stores nationwide. The company differentiates itself by blending high-quality eyewear and eye care services into one seamless, affordable experience. Known for its commitment to accessibility and affordability, America's Best enables individuals and families to receive excellent vision care without financial strain. Through its broad presence and customer-centric approach, the brand plays a crucial role in improving the quality of life for its customers by ensuring they have the best possible vision. For more information,... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills required
- Strong organizational skills required
- Experience handling multiple phone lines preferred
- Ability to follow safety protocols
- Effective communication skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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