Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
internal promotions
career advancement
Job Description
America's Best is a prominent part of National Vision, which stands as one of the largest optical retail chains across the United States. With a rapidly expanding presence boasting over 1000 stores nationwide, America's Best seamlessly combines both essential elements of the optical experience: eyewear and comprehensive eye care services. This integration ensures customers receive exceptional service and quality products all under one roof at affordable prices. Through its extensive network and dedication to customer satisfaction, America's Best continues to set industry standards while making vision care accessible and affordable for all Americans.
National Vision operates with a belief ... Show More
National Vision operates with a belief ... Show More
Job Requirements
- High school diploma or equivalent
- Strong interpersonal and communication skills
- Ability to multitask and handle multiple responsibilities at once
- Basic knowledge of managed care plans and insurance documentation
- Proficiency in telephone etiquette and office administration
- Availability to work during regular store hours
- Commitment to following safety protocols
- Ability to maintain confidentiality and professionalism at all times
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink connects hospitality businesses with candidates.
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