Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.50
Work Schedule
Weekend Shifts
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a renowned part of National Vision, one of the largest optical retailers in the United States, distinguished by its commitment to providing affordable eye care and quality eyewear. With a growing presence of over 1000 stores, America's Best offers customers a unique, comprehensive optical experience by combining eye care services and eyewear sales at a single low price. The company is dedicated to making quality vision care accessible and affordable to everyone, emphasizing the belief that everyone deserves to see their best to live their best. Each store reflects the brand's values of customer service excellence and... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills
- Strong organizational skills
- Must be available to work on Saturdays and Sundays
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensure high quality customer service while following all safety protocols
- Ensure a smooth flow of customers through the store
- Answer, screen, and forward incoming phone calls in accordance with National Vision protocol
- Process and understand managed care plans while obtaining document information from the insurance company as needed
- Provide customers basic and accurate information
- Schedule and confirm appointments, follow-up visits, and classes
- File all patient records daily and pull patient files for the next day's appointments
- Check order status and notify customers when orders are in or of any delays
- Keep reception area tidy and presentable with all necessary materials
- Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
- Participate in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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