Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Standard Hours
Benefits
401k Retirement Savings
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Access to educational courses
Job Description
America's Best is a distinguished part of National Vision, one of the largest optical retailers in the United States. With a rapidly expanding presence that includes over 1000 stores nationwide, America's Best integrates both eyewear and eye care services into one seamless, affordable experience for its customers. As a brand under the National Vision umbrella, America’s Best is committed to making quality eye care and eyewear accessible to everyone, reinforcing the belief that everyone deserves to see their best in order to live their best life. The company's growth trajectory is impressive, and it continues to thrive by delivering excellent... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills
- Strong organizational skills
- Ability to handle multiple phone lines
- Good communication skills
- Ability to maintain a tidy and organized reception area
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High School Diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day’s appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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