Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
Job Description
America's Best is a prominent brand under National Vision, one of the largest optical retailers in the United States, known for offering quality eyewear and eye care services at affordable prices. With over 1,000 stores across the nation, America's Best combines optical products and professional eye care in a single location to provide a seamless, valuable experience for customers. Established within a company that values affordability and accessibility, America's Best has built a reputation for helping people see their best to live their best. The organization's commitment to quality is reflected in its comprehensive services, competitive pricing, and dedication to... Show More
Job Requirements
- high school diploma or equivalent
- 0-2 years related experience or training preferred
- strong customer service skills required
- strong organizational skills required
- experience handling multiple phone lines preferred
Job Qualifications
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- high school diploma or equivalent
Job Duties
- ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day’s appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: