Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores and expanding, America's Best offers customers a unique combination of comprehensive eyewear choices and professional eye care services all under one roof and at an affordable price. This blend of eyewear and eye care ensures customers receive an outstanding value and convenience. National Vision's foundational belief is that everyone deserves the best possible vision to lead their best life. The company works tirelessly by making quality eye care and eyewear accessible and affordable to the masses, supporting... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years of related experience or training preferred
- Ability to handle multiple phone lines
- Strong customer service skills
- Strong organizational skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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