Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401k Retirement Savings
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a trusted brand within the optical industry and a proud member of National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide, America's Best continues to expand its footprint, making quality eye care and eyewear accessible and affordable to a wide audience. Each location combines comprehensive eyewear options with professional eye care services, providing customers with a seamless and convenient experience all under one roof. This business model allows customers to receive top-notch service at a single low price, embodying the company’s commitment to exceptional value and customer satisfaction. For... Show More
Job Requirements
- High school diploma or equivalent
- Strong customer service skills
- Strong organizational skills
- Ability to manage multiple phone lines
- Experience in receptionist or front office role preferred
- 0-2 years related experience or training preferred
- Ability to follow safety protocols
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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