Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Standard Hours
Benefits
401k
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a prominent brand that is part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide and expanding, America's Best offers a unique combination of eyewear and eye care services unified under one roof, delivering an exceptional customer experience with affordable pricing. The company is dedicated to making quality eye care accessible and affordable, embodying its core belief that everyone deserves to see their best to live their best life. This commitment drives their operations and customer service philosophy, creating a trusted destination for eye health and eyewear needs.<... Show More
Job Requirements
- High school diploma or equivalent
- Strong customer service skills
- Strong organizational skills
- Ability to handle multiple phone lines
- Effective communication skills
- Basic knowledge of managed care plans
- Ability to maintain a clean and organized reception area
- Willingness to participate in mandatory communication meetings
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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