Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Access to educational courses
Internal promotions and career advancement
Job Description
America's Best is a prominent brand that operates under National Vision, one of the largest optical retailers in the United States. With more than 1000 store locations nationwide, America's Best has successfully established itself as a leading provider of comprehensive eye care services combined with stylish and affordable eyewear options. This combination enables customers to enjoy a seamless experience where quality eye care and fashionable eyewear come together at a single, competitive price point. The company prides itself on its commitment to making vision care affordable and accessible for every individual, aligning with National Vision's core belief that everyone deserves... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years of related experience or training preferred
- ability to handle multiple phone lines
- strong customer service skills
- strong organizational skills
- ability to communicate effectively with customers and team members
- availability to work scheduled shifts including weekends except Sundays
- proficiency in basic computer skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- high school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day’s appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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