Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
discounted room rates
Training and Development
Job Description
Concord Hospitality is a renowned hotel management company recognized for its commitment to quality service and creating an exceptional environment for both guests and employees. Established with a clear focus on delivering outstanding hospitality experiences, Concord operates a portfolio of hotels that emphasize service excellence and guest satisfaction. The company culture at Concord Hospitality is highly valued, centered around respect, integrity, and a supportive work environment. Known for placing its associates first, Concord fosters a workplace where employees are encouraged to grow professionally and personally, supported by ongoing training, development opportunities, and comprehensive benefits. This emphasis on culture, combined with... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience as a front desk agent in a large hotel or resort
- Strong interpersonal skills
- Ability to stand for extended periods
- Availability to work flexible hours including weekends and holidays
- Ability to handle cash and billing operations
- Drug-free workplace compliance
Job Qualifications
- Front desk agent experience at a large hotel or resort
- Strong communication skills
- Ability to handle guest concerns professionally
- Knowledge of hotel operations and guest services
- High level of customer service orientation
- Ability to work in a fast-paced environment
- Basic computer skills
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all billing procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs
- Communicate guest comments and concerns to various departments and management
- Respond quickly to incoming calls, lobby visitors and team members
- Have full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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