Front Desk Receptionist Lead

Columbia, MD, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $22.00 - $24.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Corporate discounts

Paid Time Off

competitive salary

Job Description

United Urology Group (UUG) is a leading healthcare provider specializing in urologic care, dedicated to delivering comprehensive and compassionate services to patients. With a strong focus on teamwork, integrity, and diversity, UUG stands out as a place where employees play a vital role in impacting patients' lives. The organization leverages the expertise of seasoned specialists, a highly skilled healthcare team, and advanced technology for state-of-the-art patient treatments and therapies. This commitment to excellence underscores UUG's standing as a trusted healthcare destination for urologic needs.

The role offered is for a Front Desk Receptionist Lead, a critical position within the... Show More

Job Requirements

High school diploma or GED
Minimum of two years of front office experience in a medical setting
Prior leadership experience preferred
Proficiency in medical terminology, ICD-9, and CPT-4 codes
Strong customer service skills
Excellent written and verbal communication
Computer software and database proficiency
Exceptional attention to detail
Ability to multitask in a fast-paced environment
Proactive problem-solving skills
Typing speed of at least 40 words per minute
Comfortable asking probing questions to patients
Demonstrates caring, compassionate, and patient attitude
Ability to maintain HIPAA compliance
Ability to sit, stand, and walk throughout the day
Ability to stoop, bend, speak, and listen as needed
Capable of lifting/moving objects up to 25 pounds
Ability to travel to other sites as necessary

Job Qualifications

Minimum requirement of a High School Diploma or GED
At least two (2) years of front office experience in a medical setting
Prior leadership experience is preferred
Proficient in medical terminology, ICD-9, and CPT-4 codes
Exceptional customer service skills
Strong written and verbal communication abilities
Proficient in computer software and database skills
Exceptional attention to detail
Ability to multitask and excel in a fast-paced environment
Strong proactive problem-solving skills
Typing speed of a minimum of 40 words per minute
Very comfortable asking probing questions to patients
Must demonstrate a caring, compassionate, and patient attitude
Maintain HIPAA compliance

Job Duties

Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office
Provide effective training for new office staff, ensuring they complete competency checklists
Schedule appointments and assist in coordinating any additional testing as directed by the physician
Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates
Compile all necessary patient paperwork for daily appointments
Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system
Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy
Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise
Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management
Reconcile payment batches at the end of each day and submit them to the Site Manager
Schedule follow-up procedures and coordinate local ASC cases
Assist patients with the completion of the Phreesia registration system

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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