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OneOncology

Front Desk Receptionist Lead

Columbia, MD, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $22.00 - $24.00
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Work Schedule

Standard Hours
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Benefits

Tuition Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Corporate discounts
Paid Time Off
competitive salary

Job Description

United Urology Group (UUG) is a leading healthcare provider specializing in urologic care, dedicated to delivering exceptional patient services through compassionate, integrated care. Established as a prominent medical practice, UUG boasts a comprehensive team of experienced specialists, healthcare professionals, and the latest technological advancements to diagnose and treat urologic conditions effectively. The group fosters a mission-centric culture where employees play a critical role in impacting patients' lives positively. UUG is committed to a workplace environment grounded in compassion, teamwork, integrity, and diversity, ensuring that all team members feel valued and supported in their roles.

The practice offers competitive... Show More

Job Requirements

  • Minimum requirement of a high school diploma or GED
  • At least two (2) years of front office experience in a medical setting
  • Ability to travel to other sites as necessary
  • Able to sit, stand and or walk throughout the day
  • Intermittently required to stoop, bend, speak, and listen
  • Frequent lifting and/or moving of objects weighing up to 10 pounds and occasional lifting and/or moving of objects weighing up to 25 pounds
  • Ability to type 40 words per minute
  • Maintain HIPAA compliance

Job Qualifications

  • Minimum requirement of a high school diploma or GED
  • At least two (2) years of front office experience in a medical setting
  • Prior leadership experience is preferred
  • Proficient in medical terminology, ICD-9, and CPT-4 codes
  • Exceptional customer service skills
  • Strong written and verbal communication abilities
  • Proficient in computer software and database skills
  • Exceptional attention to detail
  • Ability to multitask and excel in a fast-paced environment
  • Strong proactive problem-solving skills
  • Typing speed of a minimum of 40 words per minute
  • Very comfortable asking probing questions to patients
  • Must demonstrate a caring, compassionate, and patient attitude
  • Maintain HIPAA compliance

Job Duties

  • Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office
  • Provide effective training for new office staff, ensuring they complete competency checklists
  • Schedule appointments and assist in coordinating any additional testing as directed by the physician
  • Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates
  • Compile all necessary patient paperwork for daily appointments
  • Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system
  • Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy
  • Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise
  • Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management
  • Reconcile payment batches at the end of each day and submit them to the Site Manager
  • Schedule follow-up procedures and coordinate local ASC cases
  • Assist patients with the completion of the Phreesia registration system

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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