Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $36.65
Work Schedule
Flexible
Benefits
hourly wage
competitive salary
Comprehensive benefits package
Training and Development
employee discount
Complimentary dry cleaning
Complimentary employee meals
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that is powered by its people. The organization is a global collective of passionate individuals dedicated to personal and professional growth, striving to exceed expectations in delivering exceptional guest experiences. With a commitment to genuine heartfelt service, Four Seasons prides itself on creating memorable moments for guests, residents, and partners alike. The company cultivates a supportive and inspiring employee culture where everyone is treated with respect and dignity, reinforcing the belief that a remarkable employee experience is key to providing world-class hospitality. This ethos is reflected in how the... Show More
Job Requirements
- Must have previous luxury hotel front desk experience preferred
- must have excellent customer service and guest contact skills
- must be outgoing and enjoy helping others
- candidates with a degree in hospitality or similar preferred
- must be able to quickly and positively establish rapport
- above average communication skills both written and oral required
- priority given to current Four Seasons employees, bilingual candidates, and those experienced in luxury hotel environment
- must be able to work in a high volume operation
- must be able to multitask and complete tasks by established deadlines
- must be willing to work a flexible schedule including holidays and weekends
Job Qualifications
- Previous luxury hotel front desk experience preferred
- excellent customer service and guest contact skills
- outgoing personality with a desire to help others
- degree in hospitality or a related field preferred
- ability to quickly establish positive rapport
- strong written and verbal communication skills
- priority consideration for current Four Seasons employees, bilingual users, and those with luxury hotel experience
- ability to perform under high volume operational settings
- ability to multitask and meet deadlines
- flexibility to work holidays and weekends
Job Duties
- Check in guest efficiently and warmly using guest name whenever possible
- assign the correct type of room requested and ensure the proper room rate is charged
- arrange for luggage to be delivered to guest rooms
- issue correct room keys
- maximize revenue by upselling guest rooms based on availability
- check out guests at the end of their stay, ensuring guest satisfaction and accurate billing
- collect keys, post late charges, and settle bills through credit card or cash
- maintain balanced cash bank including making change, cashing checks, and exchanging foreign currency
- reconcile all financial transactions at shift close
- handle all guest interactions with high hospitality and professionalism, accommodating special requests
- resolve customer complaints promptly
- assist guests with inquiries regarding hotel services, personnel, events, and directions
- respond accurately and promptly to guest requests in person or by telephone
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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