Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $36.66
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Training and Development
Complimentary Meals
Uniform cleaning
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for delivering extraordinary experiences to its guests through exceptional service, refined accommodations, and exquisite dining. With an unwavering commitment to quality and innovative approaches to hospitality, Four Seasons has set the standard for luxury hotels worldwide. This venerable brand is powered by its diverse, dedicated team of professionals who strive for excellence while fostering an inclusive and supportive environment. Employees are encouraged to grow, develop new skills, and contribute meaningfully to the guest experience, aligning with the company’s core philosophy of treating others as they wish to... Show More
Job Requirements
- Previous luxury hotel front desk experience preferred
- Must have excellent customer service and guest contact skills
- Ideal candidates will be outgoing and enjoy helping others
- Candidates with a degree in hospitality or similar are preferred
- Ability to quickly and positively establish rapport is required
- Above average communication skills both written and oral are required
- Current Four Seasons employees bilingual candidates and those with prior experience in a luxury hotel environment will receive priority consideration
- You must possess the ability to work in a high volume operation
- You must also be able to multi-task and complete tasks by established deadlines
- You must be able to work a flexible schedule holidays and or weekends
Job Qualifications
- Previous luxury hotel front desk experience preferred
- Must have excellent customer service and guest contact skills
- Ideal candidates will be outgoing and enjoy helping others
- Candidates with a degree in hospitality or similar are preferred
- Ability to quickly and positively establish rapport is required
- Above average communication skills both written and oral are required
- Current Four Seasons employees bilingual candidates and those with prior experience in a luxury hotel environment will receive priority consideration
- You must possess the ability to work in a high volume operation
- You must also be able to multi-task and complete tasks by established deadlines
- You must be able to work a flexible schedule holidays and or weekends
Job Duties
- Checks in guest in an efficient and friendly manner using guest name whenever possible
- Assures that guest is assigned type of room requested and the correct rate is charged
- Arranges for luggage to be delivered to guest room
- Issues correct keys to the guest
- Ensures revenue is maximized by upselling guest rooms based on availability
- Checks out guest at end of stay ascertaining guest satisfaction collecting keys posting late charges and presenting bill to guest
- Settles bill accurately through credit card or cash transaction
- Maintains a balanced bank assigned by the hotel making change cashing checks and exchanging foreign currency
- Reconciles all transactions at the close of each shift
- Handles all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible
- Resolves customer complaints
- Assists customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc
- Responds to all guest requests in an accurate and timely manner
- Interaction with guest will be in person and by phone
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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