Front Desk Receptionist (Dermatology) | Knoxville, TN
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Paid holidays
Retirement savings account
employee discount on cosmetic services and products
Job Description
Anne Arundel Dermatology is a well-established dermatology practice with a legacy of over 50 years dedicated to delivering high-quality, comprehensive medical, surgical, and aesthetic skin care services. As one of the largest dermatology groups in the Mid-Atlantic and Southeastern United States, it has grown to encompass more than 250 clinicians across 110 locations in seven states. This expansive network allows Anne Arundel Dermatology to provide exceptional care to a diverse patient population while fostering a supportive and collaborative work environment for its employees. The organization's core values emphasize putting patients first, caring deeply, being accountable, building trust, working as one... Show More
Job Requirements
- High school graduate or GED
- 1-3 years recent experience as a medical receptionist in a clinical or surgical setting preferred
- knowledge of HIPAA standards
- excellent customer service and communication skills
- must be able to manage multiple tasks simultaneously
- excellent organizational and time management skills
- ability to function well in a fast-paced and at times stressful environment
- working knowledge of multi-line phone system
- able to operate standard office equipment
- intermediate computer skills and experience in EMR utilization
- fluent in English
- ability to sort and file materials correctly alphabetically or numerically
- ability to travel to and provide coverage for other local offices as needed
- sitting, some standing, stooping and reaching
- manual dexterity sufficient to operate a keyboard
- correctable vision to 20/20 and hearing within a normal range for telephone contacts
- lifting and carrying up to 30 pounds
Job Qualifications
- High school graduate or GED
- 1-3 years recent experience as a medical receptionist in a clinical or surgical setting preferred
- previous experience in dermatology preferred
- excellent customer service and communication skills
- knowledge of HIPAA standards
- must be able to manage multiple tasks simultaneously
- excellent organizational and time management skills
- ability to function well in a fast-paced and at times stressful environment
- detail-oriented
- working knowledge of multi-line phone system
- able to operate standard office equipment such as computer, fax, copier, scanner
- intermediate computer skills and experience in EMR utilization
- fluent in English
- ability to sort and file materials correctly alphabetically or numerically
- ability to travel to and provide coverage for other local offices as needed
Job Duties
- Greet each patient in a pleasant and professional manner
- screen calls, schedule appointments and referrals
- take accurate, concise phone messages
- enter complete patient demographics when making appointments
- evaluate chart data to verify all information has been received, completed and signed
- check-in and check-out patients
- track patients in the reception area and communicate with patients as needed
- proactively collect patient payments
- update product inventory weekly
- always treat patients with dignity and empathy
- fulfill inventory orders
- as closer run end of day reports and balance payment totals
- distribute incoming reports and correspondence in patient charts
- ensure all phone messages, faxes, and interdepartmental mail are addressed immediately
- assist other staff as needed
- other duties assigned as deemed necessary by management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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