Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Competitive compensation package
Health Insurance
Dental Insurance
401(k) matching
Aesthetic industry perks
Great culture
Paid Time Off
Job Description
CPP Clinics is a leading provider of medical aesthetics services, operating multiple medspas under the CPP umbrella. Renowned for its innovative approach to cosmetic medicine, CPP Clinics prioritizes delivering exceptional patient experiences combined with outstanding results. Through the use of advanced technologies and personalized care, the company sets a high standard in the medical aesthetics industry. Their commitment to excellence, patient safety, and natural-looking outcomes distinguishes them as a trusted name in the field. The clinics under CPP’s network focus on providing a wide range of surgical and non-surgical treatments, ensuring each patient receives customized care tailored to their unique... Show More
Job Requirements
- At least 1 year of experience in an office role with a focus on patient/client experience
- Experience with KPIs and quota attainment
- Familiarity with cash handling, posting of payments/charges and EMR systems is preferred
- Proficient computer skills
- Multitasking abilities
- Adaptability in a fast-paced environment
- Ability to maintain excellent personal, customer service, and telephone skills
- Strong verbal communication skills
- Reliable and punctual
- Ability to remain calm and professional under stress
- Flexibility to work evenings and weekends
- Compliance with HIPAA and OSHA guidelines
- Ability to handle multiple tasks efficiently
Job Qualifications
- At least 1 year of experience in an office role with a focus on patient/client experience
- Experience with KPIs and quota attainment
- Familiarity with cash handling, posting of payments/charges and EMR systems
- Proficient computer skills
- Multitasking abilities
- Adaptability in a fast-paced environment
- Excellent personal, customer service, and telephone skills
- Articulate verbal communicator and active listener with strong emotional acumen
- Reliable and able to show up to work on time consistently
- Ability to remain calm and professional under stress
- Function as the practice ambassador and steward a positive message while building guest relations
- Anticipate guest's needs and respond promptly
- Enjoy working with people with the ability to maintain positive guest relations by resolving complaints and ensuring satisfaction
- Ability to multi-task with attention to detail
- Self-motivated, goal-oriented, and confident
Job Duties
- Greet and check-in patients upon arrival
- Gather requisite patient information and place in chart and enter into computer
- Put charts in place for specific provider
- Utilize Room Manager to classify patient appropriately
- Ensure comfort of patients in waiting room and cleanliness throughout the office
- Retrieve and respond to new patient requests from e-mail, phone, referrals, messenger sites, and patient portals in a quick and timely fashion
- Cultivate patient relationships via phone and web/text communication
- Schedule and confirm consultation and treatment appointments, consistently follow up on leads, update EMR, and maintain detailed records
- Qualify new patients and provide education on our services and products
- Review new patient paperwork either in person or online (EMR system) to ensure all documentation has been received and completed correctly and online consent forms have been completed
- Effectively communicate treatment protocols, benefits, features, and limitations
- Conduct confirmation calls, follow-up emails, and post-treatment consultations
- Demonstrate proficiency in all clinic services and products
- Collect payments within system pre and post care
- Generate new patient leads by establishing relationships with external businesses and referral sources
- Utilize strong communication and sales techniques to schedule appointments
- Determine patient needs, and ensure efficient transfer of care to other staff members as appropriate
- Maintain flexibility in working hours, including evenings and weekends
- Comply with HIPAA and OSHA guidelines
- Act as a valuable support for providers in retention efforts, conflict resolution, and customer service
- Educate and inform patients on pre-treatment preparation and post-treatment care while coordinating surgery patients with non-surgical treatment plans
- Enhance scheduling and consistent follow-up to neuromodulator appointments and facials
- Daily cross-coverage of the reception area including answering incoming calls, making appointments, greeting patients, and ensuring a smooth flow of operation and customer satisfaction
- Oversee the flow of waiting areas, monitor patient wait time and communicate delays to patients and staff
- Help to maintain a neat and clean waiting area and front office area
- Regularly attend, participate in, and support training and staff meetings
- Stay fully informed and abreast of all financing options available
- Assist with marketing efforts including social media, community outreach, networking, and the coordination of internal events on a regular basis
- Handle and resolve patient complaints in a professional manner
- Assist in training of all employees when needed
- Cross over reception at all desks, including PCC for Reno Tahoe Plastic Surgery when needed
- Assist with credentialing task for Reno Tahoe Plastic Surgery as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter