Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Life insurance
Job Description
Tri-City Medical Center is a full-service acute care public hospital located in Oceanside, California, serving the coastal communities of Carlsbad, Oceanside, Vista, and the surrounding San Diego County region for more than 60 years. As one of the largest employers in North San Diego County, Tri-City Medical Center is administered by the Tri-City Healthcare District, a California Hospital District. The hospital boasts over 500 physicians practicing in more than 60 specialties, making it a vital resource for community health and a crucial safety net for many residents. Tri-City Medical Center has earned the prestigious Joint Commission Gold Seal of Approval,... Show More
Job Requirements
- high school diploma or GED required
- experience with insurance (HMO, PPO) preferred
- front desk experience preferred
- minimum of 1 year of experience in health care preferred
- understands insurance verification for new and current patients
- strong background in customer service
- is competent in the areas of leadership, teamwork and cooperation
- demonstrates strong ethics and a high level of personal and professional integrity
- an effective communicator at all levels in the organization, with strong oral, written and persuasive skills
- bilingual preferred
Job Qualifications
- experience with insurance (HMO, PPO) preferred
- front desk experience, preferred
- minimum of 1 year of experience in health care, preferred
- understands insurance verification for new and current patients
- strong background in customer service
- is competent in the areas of leadership, teamwork and cooperation
- demonstrates strong ethics and a high level of personal and professional integrity
- an effective communicator at all levels in the organization, with strong oral, written and persuasive skills
- bilingual, preferred
Job Duties
- maintains a safe, clean working environment, including unit based safety and infection control requirements
- accurately ensures that all visit paperwork is ready at time of visit
- verifies, collects and scans patient ID card, insurance ID card into PM/EHR system
- collects and scans any needed signatures on financial, HIPAA and arbitration forms
- collects co-pay, coinsurance, deductible or balances due
- updates all patient demographic information into the Practice Management system
- enters all required MACRA measurements onto EHR at the time of arrival
- scans front office documents into EHR system and catalogs to patients chart
- schedules follow up appointments as necessary
- schedules new patient appointments, walk-ins or as needed
- coordinates patient pick-up with preferred facilities
- uses a friendly voice, speaks clearly and understandably
- provides information needed for patient visit including directions to the appointment location/s
- strives for maximum patient satisfaction and mentioning on Patient Satisfaction Reports
- uses effective communication techniques to engage the patient and welcome them into the practice
- balances physical cash, check and credit collections
- balances against PM reports
- turns money into Billing Office at the end of each day
- works in collaboration with registration, telephone and clinical personnel
- during times of high volume or absenteeism, receptionist may be asked to provide cross coverage for check-in or check-out
- may assist patient with forms completion in person
- ensures that patient confidentiality is always protected, both audible and visible
- HIPAA Notice of Privacy Practices is on display and given to all new patients and then every three years
- ensure compliance with all medical practice regulations, such as, but not limited to
- HIPAA and OSHA
- performs additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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