Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401K Matching
Life insurance
professional development training
Job Description
Mindful Therapy Group is a reputable company dedicated to supporting independent mental health care providers by offering comprehensive administrative, billing, and marketing services. Established in 2011, this organization has significantly impacted mental health practice services in the Pacific Northwest, assisting over 2,000 providers across more than 20 locations. Their commitment to empowering therapists, psychologists, and nurse practitioners to successfully enter and prosper in private practice has positioned them as a leader in this sector. With a focus on high-quality support and innovative solutions that reduce the administrative burden on providers, Mindful Therapy Group offers a unique career opportunity for individuals... Show More
Job Requirements
- Previous experience in a customer support role
- Professional written and verbal communication skills
- Strong attention to detail with the ability to multi-task set priorities and manage time effectively
- Team player mentality with the ability to openly communicate with the management team
- Flexibility to work varied hours including early mornings evenings and weekends
Job Qualifications
- Previous experience in a customer support role
- Professional written and verbal communication skills
- Strong attention to detail with the ability to multi-task set priorities and manage time effectively
- Team player mentality with the ability to openly communicate with the management team
- Flexibility to work varied hours including early mornings evenings and weekends
Job Duties
- Collaborate with the office manager to set goals manage outcomes and provide timely follow through for more complex tasks
- Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone
- Follow check-in procedures to ensure accuracy of demographics collection of balance due and scheduling future appointments
- Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained
- Become an expert in all aspects of the provider practice including provider messaging schedule management and intake procedures
- Provide excellent customer service over the phone in person and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner
- Support with maximizing providers schedules by scheduling for new and returning clients
- Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise
- Maintain HIPAA guidelines and ensure PHI is secure at all times
- Support with client complaints and escalate as needed to the office manager when escalations occur that cannot be resolved within the scope of the PSS role
- Assess current processes and make recommendations for improvements when applicable Collaborate with the office manager as needed to communicate ideas to management or discover solutions
- Maintain a professional office environment and be a brand ambassador by ensuring cleanliness tidiness maintain a welcoming feel to the office and addressing overall facility needs promptly as issues arise
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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