Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
overtime pay
Job Description
America's Best is a leading optical retailer and part of National Vision, one of the largest optical retail chains in the United States. The brand is recognized for offering a combination of quality eyewear and comprehensive eye care services at affordable prices, with over 1000 stores nationwide and continuous growth. America's Best is dedicated to providing accessible eye care and eyewear solutions that meet the needs of diverse communities across the country. Their commitment to excellence and customer satisfaction has positioned them as a trusted name in optical care, merging affordability with quality to ensure everyone has the opportunity to... Show More
Job Requirements
- High school diploma or equivalent
- fluent in English and Spanish
- excellent communication skills
- ability to manage multiple phone lines
- basic computer proficiency
- strong organizational ability
- customer service experience preferred
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day’s appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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