Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.66 - $20.47
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent division of National Vision, recognized as one of the largest optical retailers in the United States. With over 1000 store locations nationwide, America's Best has established a considerable presence by providing comprehensive optical solutions that blend quality eyewear and eye care services at affordable prices. This innovative approach ensures customers receive an unparalleled experience in vision care without compromising on cost. America's Best is continuously expanding, driven by its mission to make quality eye care accessible and affordable for everyone. The company prides itself on excellent customer service, cutting-edge technology, and a variety of product... Show More
Job Requirements
- high school diploma or equivalent
- ability to communicate effectively in both English and Spanish
- basic familiarity with insurance and managed care plans
- strong interpersonal and multitasking skills
- experience with phone systems and customer relations preferred
- ability to maintain confidentiality and handle sensitive information
- availability to work during store hours including weekends except Sundays
Job Qualifications
- fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
Job Duties
- ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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