Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a well-established brand within National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide, America's Best offers a comprehensive eyewear and eye care experience at an affordable price. Each store is designed to provide customers with high-quality optical products and professional eye care services in a welcoming and efficient environment. The company's mission is grounded in making quality eye care and eyewear more accessible and affordable for everyone, ensuring that people can see their best so they can live their best lives. At National Vision, diversity and equal opportunity are... Show More
Job Requirements
- High school diploma or equivalent
- fluency in English and Spanish
- excellent communication skills
- basic knowledge of managed care plans and insurance processing
- ability to handle multiple phone lines
- strong organizational and multitasking abilities
- ability to provide courteous customer service
- willingness to participate in team meetings and training sessions
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative, or similar role preferred but not required
- 0-2 years of related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills
- strong organizational skills
Job Duties
- Greet and welcome customers in a friendly and professional manner
- manage and organize patient records accurately
- facilitate the smooth flow of customers through the store
- answer, screen, and forward incoming phone calls following company protocol
- process and understand managed care plans and insurance information
- provide accurate and basic information to customers regarding services and orders
- schedule and confirm appointments, follow-ups, and classes
- file patient records daily and prepare files for upcoming appointments
- check order status and notify customers about order readiness or delays
- maintain a tidy and well-stocked reception area
- receive, sort, and distribute daily mail and deliveries
- maintain inventory of office supplies
- participate in mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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