Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
401k
Paid Time Off
Paid holidays
Parental leave
employee discount
Job Description
America's Best is a well-established optical retail brand that operates as part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide, America's Best combines both eyewear and eye care services into one convenient and affordable experience. The company prides itself on offering quality eye care and eyewear at low prices, making it accessible to a wide audience across the country. America's Best continually grows its presence, enhancing its ability to serve customers with excellence and affordability. The brand promises to make it easier for everyone to see their best to live... Show More
Job Requirements
- High school diploma or equivalent
- Fluent in reading and speaking both English and Spanish
- Ability to handle multiple phone lines
- Strong customer service skills
- Strong organizational skills
- Availability to work weekdays
- Ability to follow safety protocols
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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