Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is part of National Vision, one of the largest optical retailers in the United States with over 1,000 stores nationwide. The America’s Best brand is known for combining both eyewear and eye care into one seamless, excellent experience offered to customers at affordable, low prices. National Vision, the parent company, is deeply committed to making quality eye care and eyewear accessible and affordable for everyone, believing that vision is foundational to living one’s best life. Their extensive network and trusted reputation have made America’s Best a preferred destination for eye care and eyewear needs across the country. By... Show More
Job Requirements
- High school diploma or equivalent
- Fluent in reading and speaking both English and Spanish
- Previous experience in a receptionist or customer service role preferred
- Ability to manage multiple phone lines
- Strong organizational and communication skills
- Ability to maintain patient confidentiality and handle sensitive information
- Basic knowledge of insurance and managed care plans preferred
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day’s appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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